Hi Daniel,
Thank you so much for your review and for being such a loyal fan of our sauces! We're thrilled to hear you love the Carolina!
We sincerely apologize for the poor packaging experience with your gallon jugs. That's definitely not the level of care we want our products to receive during shipping, and we understand how frustrating it must have been to receive damaged lids and a leaky container. We'll be sure to pass your feedback along to our fulfillment team so we can improve our packaging for future gallon orders.
We really appreciate you taking the time to share both the positive and areas for improvement - it helps us serve our customers better.
Thanks,
Lillie's Q